Personal Information Protection Feedback Instructions

To fully protect your legitimate rights and interests concerning personal information, we have set up a dedicated feedback channel to accept inquiries, objections, complaints and rights protection applications related to all personal information processing activities.

I. Scope of Feedback Matters

You may submit a feedback request if you encounter any of the following situations:

1. Questions regarding the rules for the collection, storage, use, sharing, transfer and public disclosure of personal information;
2. Applications to access, copy, correct or delete your personal information retained on our platform;
3. Requests for account cancellation, revocation of information authorization, or restriction of personal information processing;
4. Discovery of privacy security issues such as personal information leakage, abuse or illegal push messages;
5. Objections to the processing of minors’ personal information and information transmission in third-party cooperation scenarios;
6. Comments and optimization suggestions on the privacy policy and information security protection measures.

II. Feedback Submission Method (Email Channel)

Please send complete feedback materials to our dedicated feedback email address: Dumo@baidu.com

To facilitate quick identity verification and efficient resolution, your email shall contain the following contents:

1. Core Information: Account name, bound mobile phone number/login email, and involved product;
2. Detailed Description of the Issue: Clear narration of the incident, occurrence time, and supporting evidence such as relevant page screenshots or links;
3. Demand Statement: Clarify your specific request (e.g., information correction, deletion of leaked content, leakage risk investigation);
4. Identity Verification Document: Identity certificate (used solely for identity verification and archived in encrypted form upon case closure);
5. Contact Information: Reserve your regular mobile phone number for our specialists to update you on the handling progress.

III. Handling Time Limit and Remarks

1. Upon receipt of your email, our staff will complete identity verification within 15 working days and contact you via email or phone;
2. For complex privacy security investigation cases, the maximum handling period shall not exceed 30 working days, and we will update you on periodic progress during the process;
3. All submitted identity certificates and privacy evidence are used exclusively for resolving the current case, stored with strict encryption, and shall not be used for any other purposes;
4. If you disagree with the handling result after submitting feedback via email, you may submit supplementary materials for secondary appeal via email.

IV. Friendly Reminder

For emergencies including personal information leakage and malicious dissemination, mark [URGENT PRIVACY HANDLING] in the email subject for priority expedited investigation and disposal. We will continuously upgrade our personal information security protection system and earnestly respond to every user’s privacy-related request.